Customer Service Promise
At Observant, we understand the need for a customer service attitude which overcomes distance. We have a team of dedicated people who pride themselves on delivering an exceptional level of service. This approach extends to all aspects of our products, from comprehensive testing to specially designed packaging, built for long-haul off-road transit.
We have designed our products to be easily installed. Many of our customers are able to install the system themselves, aided by our detailed installation and user guides.
Alternatively, customers can access our national network of skilled technicians to provide a full on-site service. Across the life of Observant products, we provide product and upgrade assistance through our telephone and internet support team.
Equipment Warranty
Observant products are covered by a comprehensive one year full warranty, and in many cases a three year limited warranty.
Integration and Support
Our products are designed and manufactured in Australia for Australian conditions. We work directly with the local manufacturers and suppliers of the products you already use, to make sure our system supports the widest range of equipment possible.
Observant eNews
Observant sends out a regular e-news about product releases, field trips and other happenings. If you wish to receive a copy of Observant e-news, please sign up here.